Implementation Manager, French speaking

Company Mission  Payhawk is a leading global spend management solution for scaling businesses.  Headquartered in London, we combine company cards, reimbursable expenses and accounts payable into a single product, enabling finance teams to control and automate company spending at scale.  Our customer base includes fast‑growing and mature multinational companies in 32 countries. We have offices in New York, London, Berlin, Munich, Barcelona, Paris, Amsterdam, Vilnius and Sofia.  

We are backed by renowned investors such as Lightspeed Venture Partners, Greenoaks, QED Investors, Bek Ventures and Eleven Ventures.  Our values include flat hierarchies, ownership, responsibility, feedback, constructive critique and speaking our minds. We encourage diversity and inclusion in all areas of our work.  The future of fintech is more than money; we also focus on work‑life balance, continuous learning and empowered teams.

We’re on a journey to measure and improve our environmental and social impact.  From virtual cards to digital subscriptions, our software and automation help take paper out of the equation for our customers.  We’re changing the world of payments, and we’re looking for an exceptional team to help us.  About

The Role  At Payhawk, Implementation Managers (IMs) play a critical role in driving customer adoption and delivering value to clients throughout their lifecycle. As part of our Customer Success Organization, Implementation Managers are responsible for onboarding, technical setup, and ensuring customers extract maximum value from Payhawk. Combining a deep understanding of the platform with insights into customer processes, IMs proactively optimize accounts, enhance product adoption and contribute to customer success.  

Responsibilities  Customer Onboarding and Implementation   Lead the onboarding process for new customers by understanding their needs, configuring their Payhawk accounts, and delivering tailored training sessions.  Develop and execute customized project plans for each client, ensuring a smooth and timely implementation process in line with SLAs while managing different external and internal stakeholders.  Ensure new customers quickly realize the value of Payhawk by maximizing adoption during the initial implementation phase and aligning the setup with their business needs.
Driving Customer Adoption   Use product data and insights to identify opportunities for optimizing customer setups and use cases, ensuring continuous increasing value from Payhawk.  Assist customers in scaling their Payhawk usage as their businesses grow or needs evolve, providing expert guidance and support when adjusting setup or adopting new functionalities.
Customer Success And Retention   Act as a trusted advisor to customers, helping them align Payhawk’s capabilities with their internal processes to achieve desired outcomes.  Contribute to customer retention by ensuring high contract utilization, product adoption, and overall satisfaction.
Continuous Improvement   Gather customer feedback on potential product improvements and new feature requests, and share these insights with the Product teams.  Identify and propose process improvements to enhance the onboarding and adoption experience.
Collaboration And Knowledge Sharing   Partner with Account Executives to hand off qualified upsell opportunities identified during customer interactions.  Work closely with cross‑functional teams to ensure alignment and deliver maximum value to customers.
Requirements   2+ years as a Customer Success Specialist or Project Manager in a high‑growth SaaS environment, or recent graduate with a relevant degree.  Tech savvy with the ability to fully understand our software.  Native/near‑native level of French. …