Customer Service Team Leader – Danish, Chinese & English

A leading global customer-experience company is hiring a Team Leader for a customer-service operation supporting an electric-vehicle brand from Barcelona. You will lead and develop a team of customer and consumer service representatives and keep service standards and operational performance high.

• Lead and develop a team of customer and consumer service representatives
• Monitor KPIs and SLAs and drive performance improvement
• Handle escalations and work with Quality and senior operational stakeholders
• Support training, reporting and continuous-improvement initiatives
• Coach with clear, regular feedback

• Native or near-native Danish
• Fluent Chinese and English, spoken and written
• Previous experience managing customer-service teams
• Experience with customer-service processes and best practices
• Ability to analyse KPIs and performance data
• Salesforce or other CRM experience
• Strong communication and feedback skills

• Salary: €20,000 gross per year
• Bonus: up to €200
• Relocation payment of €500, reimbursed after the first month

• Location:
  
  Barcelona, Spain — on-site
• Working hours:
  
  Monday–Friday, 09:00–18:00
• Contract:
  
  Full-time
• Start:
  As soon as possible