Fashion Support Consultant; Polish-speaking Fashion Industry GS

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Fashion Support Consultant in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

• Take incoming customer and from boutiques and shops calls and solve users’ demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers
• Ensure contractual SLA is maintained

• Have a proficient or bilingual level of Polish, and advanced level of English
• Have minimum of 1-year relevant experience in fashion retail or retail
• Have knowledge of sales techniques (up-/cross-selling, objection handling, etc)
• Are Customer Driven, motivated to work in sales, opportunistic in creating sales leads
• Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs
• Have exceptional customer-facing and customer-care skills
• Have working knowledge of IT platforms, equipment, and applications:
  Windows/MS Office

• Full-time 39 hours/week contract:
  Monday to Friday from 8:00 to 19:00
• Salary 19.623 euros gross/year + up to 1.200 euros gross/year in bonus
• Central location in Barcelona
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.

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