German-Speaking Customer Service Specialist – Reservations & Guest Experience

ADM Value Barcelona is an international Business Process Outsourcing (BPO) company and part of the TESSI Group. We work with leading international brands to deliver high-quality customer service and outstanding customer experiences.

We are currently looking for German-speaking Customer Service Specialists to join an exciting project supporting customers planning their visit to a world-renowned theme park.

If you enjoy helping people, solving problems and providing excellent customer service, this could be the perfect opportunity for you!

As a German-speaking Customer Service Specialist, you will be the main point of contact for customers seeking information and assistance with their bookings and visits to a major theme park in Paris.

Your main responsibilities will include:

• Customer Support: Handle incoming customer enquiries in German and provide friendly, professional and efficient assistance.

• Reservations Management: Assist customers with booking enquiries, reservation details, modifications and cancellations in accordance with established procedures.

• Information & Guidance: Provide accurate information about park tickets, opening hours, attractions, shows, available services and visitor experiences.

• Visit Planning: Help customers prepare for their visit by answering questions and providing relevant information to make their experience as smooth as possible.

• Problem Solving: Identify customer needs, resolve enquiries and handle complaints with empathy and a solution-oriented approach.

• Customer
  
  Experience:
  
  Ensure a high level of customer satisfaction through clear communication and a professional, customer-focused attitude.

• CRM & Documentation: Record customer interactions and update relevant information in the internal systems.

• Quality & Compliance: Follow internal procedures, quality standards and data protection requirements.

We are looking for a customer-oriented individual with excellent communication skills and a genuine interest in helping others.

What we are looking for:

• German: C2 level, both written and spoken.

• Communication
  
  Skills:
  
  Excellent verbal and written communication skills.

• Customer Orientation: A positive attitude and a strong commitment to delivering an outstanding customer experience.

• Problem-Solving
  
  Skills:
  
  Ability to understand customer needs and find appropriate solutions efficiently.

• Digital
  
  Skills:
  
  Comfortable using computers, CRM systems and digital customer service tools.

• Teamwork: Ability to collaborate effectively in an international and multicultural environment.

• Flexibility: Willingness to work according to the project's shift schedule.

Previous experience in customer service, reservations, hospitality or a contact centre is an advantage, but candidates with the right attitude and communication skills are also encouraged to apply.

• Permanent employment contract from the start.

• Full-time position of 39 hours per week.

• 32 calendar days of annual leave, in accordance with the applicable collective agreement.

• A structured onboarding and training programme.

• The opportunity to work on an exciting international customer experience project.

• A multicultural working environment in Barcelona.

• Opportunities to develop your customer service and communication skills.

• A supportive team and a dynamic working environment.

• Working days:
  Monday to Saturday.

• Opening hours: 9:15 a.m. to 7:30 p.m.

• Shift system:
  Two rotating shifts within the project's operating hours.

• Weekends off:
  Two full weekends off per month, guaranteed.