Customer Support Agent; Galician

David Kennedy Recruitment is working with a leading airline that is seeking to onboard Galician-speaking Customer Support Advisors to assist passengers across its regional markets in Spain.

In this role, you support customers with travel-related enquiries, provide clear information about airline services and policies, and help resolve issues throughout their travel journey. The ideal candidates have strong communication skills, a customer‑focused mindset and the ability to remain calm and professional when assisting passengers with challenging situations

Position:
Customer Service Advisor

Location:

Barcelona, Spain

Model: 100% On‑site

Employment type:

Full‑time

• Assist passengers with flight reservations, booking amendments and cancellations
• Provide information about baggage allowances, delayed luggage and missing baggage
• Support customers with online check‑in, boarding enquiries and travel documentation
• Assist passengers affected by flight disruptions and respond to refund requests
• Handle customer complaints and resolve travel‑related issues in a professional manner
• Explain airline policies, procedures and available options clearly
• Deliver a positive customer experience through effective communication and problem‑solving

• Fluency in Galician + English B2
• Strong communication and customer‑service skills
• Ability to understand customer concerns and provide clear, helpful solutions
• Calm and professional approach when dealing with stressed or dissatisfied passengers
• Strong problem‑solving skills and attention to detail
• Customer‑oriented mindset and ability to work in a fast‑paced environment

• Permanent employment contract in Spain, including applicable statutory benefits and entitlements
• Five weeks of paid initial training to help you start confidently with all the tools and knowledge you need
• 39‑hour working week, Monday to Sunday, between 08:00 and 20:00, with rotating shifts
• Gross annual salary plus a gross annual bonus
• Modern offices in Barcelona with a terrace, comfortable facilities and team events
• Genuine opportunities for professional development and career growth within an international company