Customer Support Advisor – Basque; Euskera English

• Client / Project: Fashion Retailer

• Location: On-Site, Barcelona, Spain

• Work Model: On-Site

• Language Requirements: Native-level Spanish and Basque (Euskera), with a very good command of English.

• Base Salary: 19,623.64 EUR gross per year

• Performance Bonus: Up to 1,200 EUR in performance bonuses

• Work Schedule: 9:00 AM – 11:00 PM, Monday to Sunday (rotating shifts)

• Handle customer inquiries related to purchases, orders, and product lines across multiple contact channels (phone, email, and chat).

• Manage after-sales issues including deliveries, returns, and order modifications.

• Provide effective, personalized solutions while maintaining a friendly, professional, and customer-first service standard.

• Follow up proactively on cases to ensure full and proper resolution.

• Record customer interactions accurately and keep internal systems and CRM records up to date.

• Contribute to delivering an exceptional customer experience across the retail brand's support touchpoints.

• Languages: Native-level fluency in Spanish and Basque (Euskera), alongside a strong working command of English.

• Core Competencies: Strong communication skills, high customer orientation, patience, empathy, and a robust problem-solving mindset.

• Professional Attributes: Proactive attitude, strong organizational skills, and strict attention to detail.

• Technical
  
  Skills:
  
  Tech-savvy with confidence in navigating digital customer support tools and multi-system platforms.

• Environment: Ability to work effectively as part of a team in a dynamic, international retail environment.

• Availability: Flexibility to work on-site in Barcelona on rotating shift patterns (Monday to Sunday).

• Legal Eligibility: Valid documentation to work in Spain (Spanish Residence Card or EU ).

Selection process

- Submission

- Ownership Validation (could take up to 48hrs)

- Profile fit validation (made by CNX recruiters & project leader)

- HR Interview & Tests

- Sueprvisor interview

- Client interview (some projects require this)

- Job offer

- Hired