Customer Success Executive Long Tail - Italian Speaking

Here at Biz Away, we Deliver the Future of Travel. We are a solid international company with strong ambitions and great expertise. With a focus on sustainability , on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes.

We know that success comes from People and deserves to be recognized. Proactivity and Reliability, Kindful collaboration and communication are the core values of our Solution Culture.

If you like challenges and would love to be part of one of the fastest growing B2B scale-up then Biz Away is the company you have been looking for.

We are looking for a driven and enthusiastic Italian speaking Clients Specialists (m/w/d) , who desires to contribute to the growth and success of our Customer Success Team.

• Support clients through onboarding, ramp-up, renewal, and upsell processes at scale
• Engage clients via calls, email campaigns, webinars, group trainings, and digital playbooks to ensure adoption
• Proactively identify clients at risk of non-renewal and take steps to retain them
• Spot upsell opportunities and route them into structured plays (e.g. additional departments, new features)
• Use dashboards and Salesforce to monitor client health and ensure full portfolio coverage
• Collaborate with Support, Product, and Service teams to resolve issues and represent the voice of small clients
• Continuously suggest and test automation and process improvements to deliver success at scale

• Experience in Customer Success, Account Management, or Customer Support (B2B preferred).
• Strong interest in automation, digital tools, and scalable processes.
• Ability to manage multiple tasks and accounts efficiently.
• Excellent communication skills, both written and verbal.
• Proficiency with CRM tools (Salesforce preferred).
• Languages:
  
  NATIVE Italian and EXCELLENT English. Any other language is a big plus (especially Spanish and Portuguese).

• Experience working with a large volume of smaller B2B clients
• Background in SaaS, Travel Tech, or scale-up environments

• A seat on a scale-up with skyrocketing growth
• Attractive compensation, including equity in the company
• Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions
• Multicultural and international team
• Collaborative and smart environment to work and learn
• Free coffee to kick-start your day and free beers to celebrate together
• Flexible working policy (3 days from the office and 2 days from home) and great offices in Europe

Biz Away avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.