Senior Technical Delivery Manager

Manises, Comunidad Valenciana, Spain;
Madrid, Community of Madrid, Spain;
Barcelona, Catalonia, Spain

Senior Technical Delivery Manager - Enterprise AI Deployments

Location:

Madrid - Hybrid

Team:
Client Services

Welcome to Maisa - Making AI Accountable!

Our agentic process automation platform helps enterprises automate complex, decision-heavy processes that traditional automation can’t handle and GenAI can’t be trusted with.

We enable organizations to scale operations, resist hallucinations, and bring end-to-end visibility and control to your most complex processes.

Powered by a new kind of computing platform, Maisa combines AI-driven problem solving with programmatic execution, so every action is reliable, auditable, and built for enterprise scale.

We're seeking a Senior Technical Delivery Manager to spearhead enterprise deployments of Maisa's Agentic Process Automation platform with our multinational banking clients. This role combines deep technical expertise in enterprise AI architectures, infrastructure engineering, and security with exceptional client relationship management skills. You'll be the technical quarterback for complex, multi-jurisdictional on-premise rollouts, ensuring seamless implementation while building trusted advisor relationships with C-level stakeholders.

• Technical Leadership & Delivery – Lead end-to-end technical delivery of Maisa platform deployments across geos and regulatory environments, designing solution architectures for on-premise, private cloud, and hybrid environments that meet stringent enterprise security and compliance requirements while integrating with existing enterprise systems (e.g. legacy systems, ERP/CRM, identity providers, SIEM tools), as well as troubleshooting complex technical issues spanning containerization (Docker/Kubernetes), networking, API integrations, and enterprise authentication (SSO, MSK, RBAC).
• Client Partnership & Advisory – Serve as the primary technical point of contact for strategic enterprise clients, translating complex AI process automation capabilities into business value through solution design workshops, architecture reviews, and executive stakeholder engagement. Whilst building confidence in our enterprise readiness.
• Support Enablement & Escalation Management – Partner with Support teams to ensure smooth operational hand off by developing technical documentation, SLA’s, escalation paths and playbooks, while serving as the escalation point for complex technical issues and critical incidents bridging between client team and Maisa internal.
• Cross-Functional Orchestration – Bridge between Client Services, Product Engineering, Applied AI, Security, Support Operations, and customer teams to ensure alignment on requirements and timelines, develop deployment playbooks, identify product enhancement opportunities, and support pre-sales technical validation.

• Strong, demonstrable experience in technical delivery, solutions architecture, or infrastructure engineering, with experience supporting enterprise software deployments in highly regulated industries (financial services, healthcare, manufacturing)
• Deep understanding of cloud infrastructure (AWS preferred), containerization technologies, enterprise networking, as well as security & compliance frameworks relevant to enterprise AI (SOC 2, ISO 27001, GDPR)
• Proven track record managing multi-stakeholder technical projects across geographies and organizational boundaries
• AI/ML Fundamentals:
  Understanding of LLM architectures, RAG systems, agent frameworks, and enterprise AI governance
• Security & Compliance:
  Experience with enterprise security reviews, data residency requirements, encryption standards, and regulatory compliance

• Exceptional communication skills with ability to translate technical concepts for executive stakeholders and build trusted advisor relationships
• Calm and composed under pressure, with proven ability to navigate high-stakes situations and de-escalate tension with diplomacy and professionalism
• Structured problem-solver who thrives in ambiguous, fast-moving environments with composure under pressure
• Con…