Senior Implementation Specialist

Location

Barcelona

Full time

Hybrid

Sales

About Us

Perk (formerly Travel Perk) is the intelligent platform for travel and spend management. Built to tackle the time‑consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.

We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

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As a Senior Implementation Specialist – Travel & Spend
, you’ll be the go‑to person for our SMB customers, ensuring their Travel and Spend accounts are set up efficiently, adopted quickly, and delivering value from day one.

You’ll guide customers through Travel and Spend policies, configure workflows and approvals, and ensure they are fully equipped to start booking travel and managing expenses immediately after go‑live. You’ll coordinate internal teams and customer stakeholders, including finance, HR, IT, travel managers, and occasionally external consultants, keeping everyone aligned around a smooth and successful onboarding experience.

With your strong product knowledge and technical curiosity, you’ll manage integrations, troubleshoot issues, and deliver a high‑quality onboarding journey that sets customers up for long‑term success.

• Lead mid‑complexity onboarding projects for SMB Travel & Spend customers, primarily in Spanish‑speaking regions, ensuring structured, efficient, and customer‑focused delivery.
• Drive adoption and activation by applying change management and financial understanding to help customers realise value quickly.
• Configure Travel & Spend setups, including policies, standard workflows, approval flows, and per diems.
• Coordinate stakeholders across finance, HR, IT, and travel management to ensure alignment and clarity on objectives.
• Support ERP integrations such as Spend Export File, DATEV, and Xero, troubleshooting as needed to ensure smooth operations (no engineering background required, curiosity about technology is key).
• Manage identity and HR integrations through SSO, HRIS, and SCIM, ensuring seamless technical setup.
• Deliver an exceptional onboarding experience, driving early booking and expense activity and leaving customers confident using the platform.

• Spanish working proficiency is essential
  , as you’ll communicate with French‑speaking customers and stakeholders daily.
• Solid experience in customer‑facing roles, with hands‑on ownership of onboarding or implementation work in a structured environment.
• Experience coordinating projects or work streams, ideally within implementation or onboarding contexts.
• Strong communication and stakeholder management skills, with the ability to align internal teams and customers around shared goals.
• A solution‑oriented mindset with the adaptability to tackle challenges proactively.
• Highly organised, detail‑oriented, and comfortable managing multiple moving parts simultaneously.
• Exposure to consulting, finance, or technology environments.
• Experience with customer onboarding or technical implementation.
• Familiarity with Spend Management solutions or similar platforms.

• Receive competitive…