Helpdesk Support Specialist

We are currently seeking an energetic individual to work full-time in our Barcelona office as a Helpdesk/IT Support Desktop Specialist
. This is an associate/mid-level position for someone with at least 2 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

• Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)
• Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests
• Perform on‑site analyze, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair
• Adhere to procedures for logging, reporting and monitoring helpdesk requests.
• Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building

• Must be fluent in the English language
• The ideal candidate should have strong interpersonal skills and ability to interact favorably with a wide variety of people
• Highly self‑motivated and with reasoning skills
• Knowledge of Microsoft Windows Desktop Operating Systems (Windows 11 PRO)
• Knowledge of MacOS is desirable
• Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
• Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc.
• Knowledge of Antivirus and Spyware removal techniques
• Ability to quickly diagnose and fix problems
• Ability to articulate and maintain attention to technical details
• Ability to open a computer and replace defective components
• Desire to learn new skills
• Ability to follow through and document issues as well as resolutions
• Be able to work in a team‑oriented, collaborative environment
• Familiar with Microsoft Active Directory a plus