Salesforce Developer

Overview

FCM - part of the Flight Centre Travel Group family - are transforming the business travel industry. Based in Barcelona and paired with market-leading technology from our very own FCM LAB, we manage a wide portfolio of national and multinational clients in this niche market. Together, we are united by a single mission: developing and ensuring the best services and technology products to support business travelers in their trips around the globe.

Flight Centre Travel Group (FCTG) is seeking an experienced Salesforce Developer to join our global technology team. As a Salesforce Developer, you will play a pivotal role in architecting and delivering innovative solutions on our Salesforce platform, driving digital transformation, and enhancing customer experiences across our travel ecosystem. Following the successful modernization of our legacy Salesforce instance, we are now focused on leveraging cutting-edge Salesforce technologies to enable business growth and operational excellence.

Our Salesforce implementation spans the entire customer lifecycle—from Marketing Cloud engagement and Sales Cloud automation to Service Cloud operations and advanced support capabilities. We're actively expanding our omnichannel presence with Service Cloud Voice, Einstein AI, Agentforce, and Data Cloud integrations.

This role offers an exceptional opportunity to shape the future of travel technology at the world's leading travel company, working with the latest Salesforce innovations and contributing to enterprise-level digital transformation initiatives. This is truly an amazing opportunity to help take FCTG to the next level and change the way we do business with our customers while strengthening our position as a leader in travel tech.

Design, develop, test, and deploy high-quality Salesforce solutions using modern Salesforce technologies including Apex, Flows and Declarative Automation, Salesforce APIs (REST / SOAP) and Platform Events. Contribute ways of introducing Einstein and Agentforce into our solutions. Translate functional and business requirements into well-structured technical solutions. Build scalable, maintainable customisations following Salesforce best practices and internal development standards. Contribute to solution design discussions in collaboration with Solution Architects and senior team members.

Ensure code quality, performance, and scalability by adhering to governor limits and Salesforce security best practices. Perform unit testing and support UAT and production deployments. Participate in peer code reviews and contribute to continuous improvement of development standards. Support ongoing platform enhancements and refactoring initiatives.

Integrations & Data

• Contribute to the implementation of integrations with external systems using Salesforce integration patterns.
• Develop and maintain API-based integrations under the guidance of Solution Architects.
• Support data synchronisation, validation, and data quality initiatives across systems.

Dev Ops & Release Management

• Work within established CI/CD pipelines and deployment processes.
• Use Git-based version control and Salesforce CLI as part of the development lifecycle.
• Support deployments across multiple environments following defined change management processes.

Support & Documentation

• Provide L3 support for complex technical issues in collaboration with the wider Salesforce team.
• Create and maintain technical documentation, including solution designs, code documentation, and integration notes.
• Contribute to knowledge-sharing within the team.

Stay current with Salesforce releases and platform capabilities. Actively develop skills in new Salesforce features and emerging platform patterns. Proactively suggest improvements to existing solutions and processes. Focus on leveraging AI solutions to optimize and increase productivity.

Qualifications

• Bachelor’s degree in a related field is desirable but not mandatory.
• Salesforce Certifications
  • Required
    • Salesforce Certified Platform Developer I
    • Salesforce Certified Administrator
  • Preferred
  • At least two certifications from the Salesforce Architect Path, such as Platform App Builder, Integration…