Tower Lead - Kubernetes, Terraform

The Tower Lead in Support & Operations plays a vital role in ensuring the efficient functioning of service delivery through the timely resolution of escalations and adherence to service level agreements (SLAs). This role is pivotal in driving operational excellence, enhancing customer satisfaction, and implementing organizational initiatives that align with business objectives.

• Ensure the generation of tower-level revenue by leveraging Kubernetes and Terraform for efficient deployment and management of cloud-native applications.
• Guarantee timely resolution of escalations and crises by utilizing AWS Cloud Formation and EKS, ensuring adherence to agreed SLA norms.
• Oversee operational hygiene by validating reports and ensuring services are delivered in accordance with the Statement of Work (SOW) using effective Linux-based monitoring tools.
• Promote customer satisfaction by implementing initiatives and frameworks that utilize Terraform for infrastructure as code, enhancing service delivery and reliability.
• Drive the Profit Improvement Plan (PIP) by identifying automation opportunities and self-driven initiatives, utilizing AWS PaaS capabilities to optimize operational processes.

• Proficiency in Kubernetes and Terraform for container orchestration and infrastructure management.
• Strong understanding of AWS Cloud Formation and EKS for deploying scalable applications.
• Familiarity with Linux operating systems for supporting application environments.
• Knowledge of operational metrics and reporting tools to validate service delivery.

• AWS Certified Solutions Architect Associate (optional but valuable)
• Certified Kubernetes Administrator (Cka) (optional but valuable

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

• Personal time off
• Maternity and paternity benefits
• Access to skills / higher education programs/resources
• Discounts on products and services via Benefit Box
• Participate in CSR programs and live life with a purpose
• Opportunities to grow and advance your career

Note
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The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.