IT Ops Area Manager

Werfen is a growing, family‑owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors.

Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

The IT Operations Area Manager will be in charge of comprehensively and strategically managing the area's projects and operations, ensuring customer satisfaction, providing a high level of service and maximizing efficiency and profitability.

• Manage the planning and implementation projects. Maintain all appropriate project deliverables and responsibilities; for example, project scheduling, risk management, change management, issue management and status reporting.
• Monitor project implementations for accuracy and timeliness to ensure the focus on successfully achieving the project goals.
• Oversee all aspects of execution, including identifying and solving problems. The IT Ops Area Manager will ultimately be responsible for assuring the projects are on budget and on time and delivered with the expected value to the practices and stakeholders.

• Global and strategic control of area projects.
• Strategic and global planning and its review with the Area Manager.
• Ensuring customer satisfaction on services.
• Perform periodical IT Operations planification.
• Review, support and communicate IT Operation reviews,
• Ensure operations are in compliance with company policies and best practices.
• Ensure that up-to-date, relevant and sufficient technical documentation of recent implantations is available to the IT Support.
• Guarantee the activity report by the team.
• Supervising and controlling IT Operations KPIs.
• Other duties as assigned by the IT Operations Manager,
• Participate in pre‑sale activities and in the response and preparation of tender documents.
• Selection and performance of human resources.
• Manage and evaluate human resources, define training needs and strategies,
• Control and validate expenses for team members.
• Vacation approval and staff backup arrangement.
• Ensure adoption of Quality and Regulatory policies.
• Adopt the Corporate Ethic Code.

To be determined based on department needs, to include interactions such as:

• Good communication with IT Ops Specialists, Business Unit Manager HITS, Product Specialist, Product Managers and IT Support Staff.
• Good communication with Multi‑online and Integration Manufacturer Staff.
• Fluent relationship with others business lines and their needs.
• Fluent relationship with the Area Managers, the Key Account Managers and Sales Application Specialist HITS in Werfen Spain and Portugal.

• Education: Bachelor related to technical knowledge, industrial organization knowledge or IVD knowledge.
• Experience: Project Manager Professional Certification or experience in IT Project Management (More than 3 years).
• Knowledge regarding clinic laboratory organization (minimum 5 years’ experience is required).
• VMWare Administration Certification or experience in Virtual Machines.
• Knowledge and experience in Operating Systems Administration.
• Oracle Administration Certification or experience in Database Administration.
• Wild Fly Administration Certification or experience in Applications Servers.
• HL7 Protocol Certification or experience in communications Protocols
  • LEAN certification or experience in process optimization.
• Has to prove good track of success managing people.

The ideal candidate for this position will exhibit the following skills and competencies:

• Leadership and ability to persuade and negotiate.
• Organizational and time management skills.
• Strong analytical skills and strategic thinking.
• High degree of autonomy and proactivity.
• High degree of tolerance to pressure and…