IT Support Engineer

As BVI’s Spain IT Support Engineer, you would be the single point of IT accountability for our Iberia operations, based at our Sant Cugat (Barcelona) site and reporting to our Global IT Service Management Lead.

This is a deliberately broad, hands‑on role built around three things: looking after the day-to‑day IT experience of 60+ colleagues across Spain and Portugal; owning SAP Business One as our local ERP, together with the applications around it; and acting as the on‑site “smart hands” for our global infrastructure, network and security teams.

If you enjoy being the person who genuinely fixes things — the one colleagues come to, who understands the business as well as the technology, and who has the autonomy to make local decisions while plugging into a global IT organisation — this role will suit you. You would also play a visible part in preparing Iberia for BVI’s global IFS Cloud ERP programme.

• Be the first and main point of contact for IT across our Sant Cugat site and for remote Iberia colleagues, resolving incidents and requests hands‑on across Windows 11, Microsoft 365, Teams, printing, mobile devices and local applications.
• Manage the end‑user hardware lifecycle locally — provisioning, configuration (incorporating both modern MDM/Intune and traditional local deployment tools), stock, repairs and secure disposal — and run onboarding and offboarding end to end.
• Own day‑to‑day support of SAP Business One as our Iberia ERP, acting as principal key user across Finance, Purchasing, Inventory and Sales, administering users, authorisations and master data, and supporting period‑end close alongside Finance.
• Manage our SAP Business One implementation partner (VAR): raise and track issues, coordinate patches, add‑ons and version upgrades, as well as key integrations (EDI, Intercompany with Portugal, SII, Kat Treasury, eFactura), and hold the partner to agreed response times.
• Support the applications and integrations around the ERP — including CRM (Sage Sales Management), Qlik View reporting and local interfaces — and keep the Iberia application landscape documented.
• Work with global IT leadership and the Corporate Applications team to integrate BVI Iberia into BVI’s global application landscape and prepare the local business for IFS Cloud.
• Act as the on‑site pair of hands for our global Infrastructure, Network and Security teams — cabling, device swaps, firmware and patch windows, and guided remote troubleshooting — and look after the site server and communications rooms.
• Provide first‑line support for LAN, Wi‑Fi, WAN / SD‑WAN circuits and local telephony, working with carriers and local vendors through to resolution.
• Support manufacturing and warehouse technology, including barcode scanners, label printers and shop‑floor PCs, always prioritising production continuity.
• Verify backups, run local restore tests, and coordinate on site during incidents, disaster‑recovery exercises and business‑continuity events.
• Work within ISO 13485, FDA 21 CFR Part 11 and GDPR requirements, keeping audit‑ready records and representing local IT during internal and external audits.
• Manage local IT suppliers, assets and spend, and act as the trusted local IT partner to Iberia site leadership.

• 5–10 years in a hands‑on, generalist IT role supporting a single site or small region, ideally within a manufacturing, industrial or regulated environment.
• Bachelor’s degree in Information Technology, Computer Science or a related field, or a Grado Superior de Formación Profesional (ASIR / DAM / SMR) combined with equivalent practical experience.
• Practical experience working with SAP Business One in a live business alongside an external implementation partner…