DBM Operations and Process Specialist

Responsibilities

• Own, drive, and maintain the demand management process for the study portfolio
• Coordinate demand review meetings and prepare supporting presentations and reporting
• Provide recommendations for inventory optimization and stock management activities
• Maintain monthly and weekly planning activities, including the creation and management of Jira tickets and production orders
• Support the end-to-end lifecycle management of applications and digital devices
• Coordinate operational activities related to device provisioning, deployment, maintenance, and retirement
• Support monthly cost reporting activities related to hardware, workforce, logistics, and shipment/return costs
• Consolidate data from multiple sources and support study-level cost allocation and chargeback processes
• Own and maintain operational workflows within Jira and supporting tools
• Develop and maintain spreadsheets, formulas, and macros to improve operational efficiency and scalability
• Create, maintain, and improve operational documentation and knowledge base content
• Support procurement and purchasing activities related to digital device operations and associated services
• Own the end-to-end device return process

• University degree in a technical field
• 7–10 years of experience in IT Operations, Application Management, or a related operational role
• Proven ability to work independently and coordinate execution across multiple stakeholders
• Advanced expertise in data analysis, reporting, and spreadsheet-based solutions
• Strong planning, organizational, prioritization, and multitasking skills
• Excellent attention to detail and commitment to quality
• Process-oriented mindset with the ability to adapt to changing priorities and environments
• Experience supporting mobile application deployment and operational life cycles
• Demonstrated experience working with senior stakeholders in cross-functional and global organizations
• Experience providing second- or third-level technical support
• Familiarity with Mobile Device Management (MDM) platforms
• Understanding of data security, privacy, and compliance requirements within regulated environments
• Strong interest in digital health technologies, mobile applications, and wearable devices
• Fluent English communication skills, both written and verbal