Sales Support Specialist French speaking; Onsite - BM

Sales Support Specialist - (French speaking) - Onsite - BM01

Experience the power of a game-changing career. Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands— the ones you use every day— improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Sales Support Specialist you will be part of our team of game-changers who are powering the brands of the future.

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a Sales Support Specialist on our team, you will:

• Respond to seller queries in a timely and accurate way, via email.
• Identify needs and help them use specific features.
• You play a key role in educating our seller base.
• Be a mediator between internal stakeholders and sellers.
• Communicate in a clear and concise way, adapting your answers to the needs of each seller.
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
• Update our internal databases with information about technical issues and useful discussions with sellers.
• Inform sellers about new features and functionalities.
• Assist content managers in improving our FAQ, aiming to reduce the overall contact rate by providing qualitative self-help to our sellers.

• Are bilingual or proficient in French plus advanced English
• Proven project management experience with success in managing deadlines, customers, and schedules.
• Demonstrated ability to resolve issues and maintain strong relationships with customers.
• Excellent written and verbal communication skills.
• Service orientation with the ability to break down complex concepts for anyone to understand.
• Knowledge of important Support KPIs.
• You are tech- and data-savvy.
• You learn new tools quickly and deeply, and are always tracking down new ways to streamline and gain efficiency.
• You exhibit extreme attention to detail and meticulous organizational habits.
• Superb listening skills, service mindset and the proven ability to dig deeper to solve problems.
• Time management skills and a strong sense of urgency, ownership and accountability, you will need to be able to prioritize constantly.
• Orientation toward analytics and process improvement opportunities.

In this role, we offer benefits that help support your unique lifestyle:

• Full-time 39h/week, permanent contract:
  Monday to Friday from 9:00 – 18:00
• Salary €22.000 gross/year + up to €2.400 gross/year in bonus
• Remote from Spain
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses

Experience the best version of you!

Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands—the ones you use every day— improve their businesses with technology and integrated solutions, in over 70 countries.

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s… designing…