Team Leader, Trabajo Social

Job Category:
Business/Strategic Management

Team Leader
- Supported Employment (Connect to Work)

You will help lead our Connect to Work service across Hertfordshire, supporting people facing significant barriers to employment, including disability and mental or physical health conditions, to secure and sustain meaningful paid work.

This is a hands-on leadership role. You will supervise a small specialist Supported Employment team while remaining directly involved in participant support. In year one, you will manage a full caseload alongside your leadership responsibilities, reducing over time to focus on complex participants and practice oversight. Delivery follows the Supported Employment model and IPS fidelity principles.

This is a regional role covering Hertfordshire, including St Albans, Watford, Hatfield, Borehamwood and the Dacorum/Hemel Hempstead area.

To be considered, your CV and application must clearly demonstrate:

Substantial experience supporting people with disabilities, mental or physical health conditions, or other significant barriers to employment.

Strong experience working directly with people experiencing mental ill health.

Experience supervising, managing or mentoring colleagues in employability, health, social care, disability support or a related service.

Evidence of partnership working across multiple agencies, including health services.

Experience contributing to service development, implementation, promotion or improvement.

Evidence of commitment, reliability and consistently delivering high standards of work.

Evidence of delivering outcomes, targets, tasks, projects or agreed objectives.

Ability to present your recent employment history clearly, including explaining gaps or short-term roles during the previous five years.

Confident working knowledge of Microsoft Office applications, with the ability to use case management systems, performance information and other digital systems.

A full driving licence and ability to meet the role's travel requirements across Hertfordshire.

You will also need a degree-level qualification or equivalent experience in health, social care, disability or employment support, plus a management qualification, equivalent experience or willingness to complete internal leadership training.

Direct experience delivering Supported Employment or IPS-based services.

Experience supporting employer engagement or inclusive employment practices.

Experience contributing to fidelity or quality reviews.

You will lead from the front, combining day-to-day team leadership with frontline employment support.

You will provide structured supervision, mentoring and field-based support, helping colleagues develop their practice while addressing performance or quality concerns when required. You will make sure delivery remains focused on commissioned employment and sustainment outcomes, quality standards and IPS fidelity principles.

In year one, you will also manage a full participant caseload. You will support people with complex barriers into sustainable employment and co-work cases with colleagues where your experience can help resolve challenges or model good practice.

Partnerships are fundamental. You will work with health services, referrers, delivery partners and employers to create a joined-up participant journey and integrate employment support with wider health and support services.

You will monitor case recording, data quality and performance information and work with performance and fidelity colleagues to identify where delivery needs to improve.

Within your first 6-12 months, you should have helped establish a confident team with clear expectations, strong supervision and consistent Supported Employment practice.

Participants should receive person-centred, strengths-based support that leads towards meaningful paid employment and sustained outcomes.

Health services, referrers, employers and delivery partners should experience the service as joined-up and responsive. Performance information, feedback and fidelity learning should result in practical improvements to delivery.

This role deliberately combines leadership with frontline delivery. During year one in particular, you will need to balance a full caseload with supervision, partnership working, service development, performance and quality responsibilities.

Participants may…