Director of Supply Operations

Ownership of primary supply side KPIs - Active Drivers and Supply Hours. Driver Earnings KPI managed in conjunction with other central teams.
Ownership of primary QoS KPIs including Driver Behaviour / Ratings, Driver Acceptance Rate, Driver Cancellation Rate and Completion Rate.
Working with central and local teams to ensure that QoS and supply KPIs are optimally balanced to maximise marketplace health.
Ensure local market QoS KPIs, initiatives and processes are implemented in line with central design guidance, fostering relationships between central and local teams to ensure the delivery of scalable QoS solutions, best practices deployment and knowledge transfer.
Overall ownership of driver segmentation and driver value proposition delivery.
Responsibility for delivery of New Active Driver and activation funnel KPIs, all supply engagement KPIs (Driver Churn, Reactivation and NPS) and EV Transition targets.
Lead project management roadmap of the area, defining main axes, lines of actions and initiatives, ensuring an efficient allocation of resources, identifying risks and deploying the necessary actions to mitigate them.
Promote the alignment of the central initiatives to the local reality in each FREENOW market, fostering relationships between central and local teams, to ensure best practices deployment and knowledge transfer.
TO BE SUCCESSFUL IN THIS ROLE :
Primary business degree or equivalent, Masters degree is a bonus.
5+ years in a leadership position in a platform business (ideally in the ride hailing industry)
10+ years of experience in Operations
Experience from other relevant service industries is beneficial.
Track record of delivering highly effective, efficient and scalable management processes and tools.
Fluent English and, ideally, one additional language.
Analytical skills with a track record of data driven decision making.
Ability to effectively engage with all levels within the organisation.
BENEFITS & PERKS IN A NUTSHELL :
Flexible working arrangements
Sabbatical & special leave policies
WeRoad Partnership
Birthday, 24th + 31st December off
Mobility credit
Health insurance
Employee assistance program
Plus more local benefits depending on your work location!
DIVERSITY, EQUITY & INCLUSION :
FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.

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