Data Analyst Junior- PL Control Tower

Overview

The EU External Fulfilment (EF) network consists of circa 35 operations which offer flexible solutions to the CF network operated by external providers (3PL providers). EU EF primarily provides: (1) network capacity solutions (storage/throughput), (2) special operation solutions (Hazmat, BWS, IXD, SDC, ICC, etc) and (3) emerging market penetration solutions. EU EF is currently undergoing an operational transformation, driving demand for enhanced expertise in Outbound (OB).

The goal of the EU 3PL Control Tower is to provide an excellent operational end‑to‑end, 24/7 support, in 3PL buildings across the European/UK External Fulfillment chain. We aim to provide the standardized and optimized process with frustration‑free communication. This role is for a highly driven and motivated individual with operational experience and an innovative, hands‑on approach.

This position involves the daily operational tasks of resolutions and day‑to‑day communication with 3PL and Amazon teams of problem solvers and node managers on their KPI management.

The successful candidate will be responsible for:

• Providing reactive/proactive support to 3PL Providers and Amazon internals
• Working on internal projects to improve/automate 3PL Control Tower services

This job involves 3PL operations monitoring and ops support, within a team that covers a 24/7 shift pattern, for 30+ buildings in Europe/UK.

The shift to cover is Night Shift: 10pm CET to 6am CET, Sunday to Thursday (Friday and Saturday: days off).

• Providing operational guidance to 3PL
• Being a communication bridge between 3PL and Amazon stakeholders
• Mitigating CX risk by CPT management support, resolving OB errors and managing shipment cancellations
• Supporting on Transportation escalations
• Uploading critical data for supply chain and transportation visibility
• Checking process and Amazon standard compliance
• Optimizing actual Control Tower Outbound processes, aiming to automate the tasks of the team, applying BI skills
• Working on projects to improve 3PL Control Tower services and capture new scalable services for all 3PL sites

• Relevant experience with the MS Office suite (Word, Excel, Outlook)
• C1 English level
• Spanish C2 level
• High school or equivalent diploma
• Focus on details and analytic approach
• Expertise in data analysis tools such as SQL, Python, AI, etc.
• Experience in logistics

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