Account Manager

Ready to join the future of work? Come join a remote and hybrid first global company spanning across the Americas, Europe, Asia, and Africa. You will become among 900+ guardians worldwide spread across 50+ countries, embracing your unique approach to work. Our vision of the future of work is “work in any way” which offers flexibility for where you work, empowering you to define your ideal work environment, unbound by the traditional notions of what work should look like.

Most importantly, it puts people first.

We are a remote‑first company; some roles may require more of an office presence, and we can confirm this during our initial call.

As our Client Growth Manager (CGM), you will own the commercial growth and expansion strategy of a portfolio of strategic accounts across Southern Europe. This is a quota‑carrying role focused on identifying, creating, and closing new revenue opportunities within existing client organisations.

• Operate as a strategic commercial partner to senior stakeholders, uncovering workforce expansion initiatives, new geographic hiring needs, and additional use cases for Safeguard’s solutions.
• Build and maintain strong relationships with senior stakeholders including C‑level executives, HR leaders, and People teams.
• Create, develop, and close expansion opportunities through strategic prospecting, stakeholder mapping, and consultative selling.
• Build and manage a strong expansion pipeline within your assigned portfolio of accounts, proactively identifying new revenue opportunities.
• Drive upsell and cross‑sell activity across Safeguard’s suite of solutions, deepening client engagement and account value.
• Consistently deliver against monthly and quarterly commercial targets, contributing directly to overall business growth and performance.
• Develop a deep understanding of each client’s strategic priorities, growth plans, and geographic expansion initiatives, and provide consultative insights on new market entries and workforce expansion strategies.
• Maintain accurate pipeline forecasting, opportunity progression, and account growth plans to consistently achieve revenue targets.
• Conduct regular business reviews (quarterly and annual) with clients to assess performance, opportunities, and strategic alignment.
• Lead recurring client meetings to review KPIs, operational performance, and future initiatives.
• Design and implement client‑specific workflows to ensure operational alignment between Safeguard and the client organization.
• Act as the primary escalation point for client issues, coordinating internally to ensure timely and effective resolution.
• Collaborate closely with internal departments across multiple time zones to ensure high service standards and transparent communication.
• Deliver exceptional responsiveness and client service at all stages of the engagement lifecycle.
• Conduct quarterly or semi‑annual client site visits to strengthen relationships and identify growth opportunities.

• Fluent in Spanish and English (essential);
  French is a strong advantage.
• Strong background in B2B consultative sales, account management, or customer success, ideally within international or HR‑related services.
• Demonstrated success in building, managing, and expanding strategic client relationships.
• Proven experience driving account growth, upselling, and strategic client development.
• Commercially driven mindset with the ability to spot opportunities and turn them into revenue growth.
• Confident engaging and influencing C‑level executives, HR Directors, and People leaders.
• Excellent strategic thinking, planning, and organisational capabilities.
• Results‑focused and proactive, with a strong sense of ownership and accountability.
• Outstanding communication and interpersonal skills, with a natural talent for building trust and long‑term partnerships.
• Collaborative, global mindset, thriving in cross‑functional and international teams.

• Autonomy and flexibility: remote‑first with the flexibility to include life needs in your schedule.
• Generous leave: competitive leave package including paid bonding leaves for new additions to your family and two paid charitable days off.
• Corporate bonus and incentive plan: all guardians eligible for annual bonus scheme or sales incentive plan.
• International environment: grow your network internationally and collaborate across the world.
• Human‑centered culture: nurturing culture, ideas reach leaders, recognition for contributions.
• Learning: access to two learning platforms to grow at your own pace.

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and guardians.