Account Manager; HVM - German

At Sum Up, we are driven to empower small businesses across the globe by de‑hassling their lives and helping them to succeed. Our vision as a global Fin Tech company is to build the first‑ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on Sum Up to get paid.

To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!

As an account manager, you will be responsible for managing the full merchant lifecycle of our high‑value merchants (monthly TPV > €50), providing personalized, high‑touch support from onboarding to retention and growth. You will act as the single point of contact for your assigned portfolio of merchants, proactively engaging with them to maximize their success with Sum Up while developing strong relationships that drive business value.

• Conduct merchant discovery calls, understand their needs from the moment they sign up and ensure a smooth and frictionless activation.
• Deliver tailored training sessions on Sum Up products either remotely or onsite.
• Collaborate with our field sales team during deal closure to ensure a seamless transition.
• Serve as the primary relationship manager, ensuring high‑value merchants receive priority support and proactively providing strategic consultations.
• Monitor transactional data and key account metrics, identifying opportunities for growth or signs of potential churn.
• Upsell and cross‑sell relevant Sum Up products to drive merchant expansion.
• Liaise with internal teams to resolve merchant pain points effectively.

• Proactive activation outreach calls to engage merchants and get them to start transacting with the necessary product.
• Conduct personalized training sessions, either onsite or through Google Meet.
• Keep merchants engaged and satisfied with our products and help them reach their expected TPV targets.
• Conduct proactive retention activities, identify early signs of churn and implement strategies to re‑engage at‑risk merchants.
• Execute ad‑hoc growth campaigns aimed at increasing merchant engagement and driving additional revenue opportunities.

• 2 to 3 years of experience in managing large accounts.
• Strong sales and upselling capabilities.
• Excellent verbal and written communication skills in English and German.
• Interest in data analysis and reporting.
• Strong problem‑solving skills and the ability to think creatively to find solutions to client issues.
• Competent up‑to‑date knowledge of the market (i.e., retail, FnB verticals).

• 🌎 Opportunity to work with Sum Uppers globally on large‑scale fintech products used by millions of businesses worldwide, from our Barcelona office. This involves an office‑first setup.
• 🥗 Restaurant tickets (powered by Edenred).
• 🌈 Commitment to Diversity and Inclusion:
  Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced.
• 📚 A dedicated annual L&D budget of €2,000 for attending conferences and/or advancing your career through further education.
• 🔄 30‑day Sabbatical:
  Enjoy the unique opportunity to take a well‑deserved break with our 30‑day sabbatical benefit after completing 3 years of employment with Sum Up.
• 🔗 Referral Bonus:
  Earn additional rewards by referring talented individuals to join the Sum Up team.

Sum Up is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Sum Up does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy.

Sum Up also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.