Customer Service Executive

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and to let our individual talent and experience shine.

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The Customer Service Executive will manage the order-to-delivery process in the Cluster and Countries according to Global and Regional Operations strategy. She/he is responsible for fulfilling Customers (Retailers) service level agreements and KPIs execution across the Area/Countries in alignment with Operation’s strategy.

• Execute order-to-delivery process, ensuring an excellent customer experience while managing order management, scheduling, allocation, release, outbound operations, returns, and defective product management.
• Collaborate closely with logistics partners, building strong partnerships and ensuring timely and accurate deliveries.
• Act as a key partner for the Sales Team, supporting go-to-market activities and consistently achieving service level targets.
• Maintain strong customer relationships, providing best‑in‑class support, resolving issues efficiently, and identifying solutions and replenishment opportunities.
• Coordinate with Sales, Finance, Marketing, and Operations to reduce claims, optimise logistics costs, and support product launches.
• Serve as the main link between customers, sales, and operations, delivering exceptional service and contributing to PUMA’s success.

Education: Bachelor’s degree or higher in business administration, supply chain management, logistics, or a related field.

Skills: Strong analytical skills, experience with tools & technology, results‑oriented, customer‑service oriented, ability to work across functions, good communication skills, and excellent issue‑resolution capabilities.

Experience: 2–3years in customer service or similar roles, preferably in sporting goods industry. Experience with SAP SD, MS Office (Excel, PowerPoint), and PowerBI. Knowledge of other CRM systems valued. Understanding of the order‑to‑delivery process and KPI analysis.

Languages: Fluent Spanish, high‑level English required. Portuguese a plus.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability.

Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.