Client Success Associate - Spanish speaking

Overview

Location:

London, Surrey or Barcelona. The Client Success team follows a Client for Life philosophy, ensuring that every Gartner client receives value far exceeding their investment. Associates surface client business priorities, break down challenges, and identify effective ways to support clients in making the right decisions for their business. They articulate Gartner value to prospective clients, onboard clients, prove the concept of Gartner services, and stimulate engagement with products.

New Client Engagement (NCE) is a fast-paced, dynamic unit focused on providing the highest level of service to prospects and clients. NCE consists of two functions:
Client Onboarding and Insights Platform Walkthrough for prospects. The Onboarding role provides a customized experience for new and upgraded clients, while the Insights Platform Walkthrough team offers pre-sale demonstrations of Gartner resources, including our  platform, to prospects as part of the sales process. The NCE team uses Gartner assets and the platform to deliver a valuable client experience, starting with a prospect demonstration by an NCE Insights Platform Walkthrough specialist, followed by extensive onboarding and ongoing service delivery support.

You will apply strategic thinking and relationship building to help executives solve their most pressing business challenges, understand their critical initiatives, align Gartner research and expertise, and contribute to Gartner’s growth.

• Collaborate with Sales teams to demonstrate Gartner products and resources to prospects or clients to increase the likelihood of engaging and purchasing a license.
• Communicate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to prospects and clients.
• Research prospective and existing companies, C-Level executives, business trends, and competitive intelligence to prepare relevant and tailored Gartner resources to drive impact.
• Facilitate prospect and/or client calls to understand client priorities and challenges, and articulate the value of Gartner’s products and services.
• Understands and communicates Gartner services and capabilities to prospective clients and demonstrates value to decision makers.
• Support continuous improvement strategies that align with team, client, and organizational priorities.

• Ability to use Spanish at business level (speaking, reading & writing).
• 6+ months relevant professional and/or internship experience (sales internships and/or experience a plus).
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills; ability to be agile and flexible.
• Well-defined time management and organizational skills.
• Bachelor’s degree preferred.

• Collaborative, team-oriented culture that embraces diversity.
• Professional development and growth opportunities.

At Gartner, Inc. (NYSE:IT), we guide leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to thousands of associates globally who support client enterprises in numerous countries. We hire associates with the intellectual curiosity, energy, and drive to make a difference.

Gartner is committed to equality of opportunity and inclusion throughout the recruitment process and workplace.