Sales Development Representative, Swedish Speaking – Google Ads Products

Responsibilities

• Make outbound customer calls to promote and sell services.
• Create, maintain, and update a customer database with complete information.
• Consolidate and build the customer base.
• Record outbound call history and customer responses in detail.
• Ensure consistent customer follow-up.
• Monitor competitors’ products or services and develop selling strategies.
• Handle customer needs and inquiries.

• Language
  
  Skills:
  
  C2 level of one or several Nordic languages with advanced English skills. Multilingual abilities are a plus due to the multilingual nature of the Nordic market.
• 20 months sales experience is preferred.
• Strong capability to manage tasks autonomously and achieve goals without constant oversight.
• CRM
  
  Experience:
  
  strong CRM experience, capable of effectively utilizing CRM tools to enhance customer engagement and drive sales.
• Communication
  
  Skills:
  
  strong communication skills, capable of effectively conveying information and engaging stakeholders at all levels.
• Goal-Driven: comfortable in a goal-driven environment and attaining goals with a broader team.
• Presentation
  
  Skills:
  
  good communication and presentation skills, both written and verbal.
• Proactive Attitude: goal-oriented, self-motivated individual who is confident and proactive.
• Team
  
  Collaboration:
  
  able to work independently within a team environment.
• Business Acumen: strong business acumen, capable of understanding complex business environments and making informed decisions.
• Proficient in conducting competitor analysis and offering insights to support strategic decision-making
• Customer Focus: customer-driven and focused on providing a good customer experience.
• Specialized Skills for Nordic Market:
• Market Understanding:
  Clear understanding of the Nordic market, including cultural nuances and business practices.
• Strategic Thinking: capability to identify and target companies with growth potential.
• Problem-Solving: complex problem-solving skills to navigate complex contexts.
• Analytical
  
  Skills:
  
  proficiency in analyzing market trends and customer data.
• Relationship Building: ability to build and maintain relationships with key stakeholders in the Nordic market.
• Ability to unlock substantial opportunities within a market brimming with potential for expansion.
• Nordic cultural awareness: understanding the business etiquette and cultural nuances of the region to build rapport and trust with potential clients.
• Stakeholder Management: ability to manage complex stakeholder structures, including multiple agencies and sceptic customers.
• Demonstrate a strong understanding of the existing digital marketing ecosystem in each Nordic country and be able to position Google Ads as a valuable and integrated solution.
• Ability to manage more sophisticated questions about ROI and integration with other platforms.
• Regulatory Knowledge: awareness of local regulations, especially regarding data privacy (e.g., GDPR), to ensure compliance in all outreach activities.
• Ability to tailor outreach strategies that respect and address client’s high focus on data privacy and protection.

• Process Excellence:
  Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration:
  
  Working effectively with others, sharing ideas, and resources to achieve common goals
• Communication:
  Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
• Emotional Intelligence:
  Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness:
  Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking:
  Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation:
  Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship:
  Having a mindset characterized by innovation, creativity, risk‑taking, and a proactive approach to problem-solving and opportunity identification

• Competitor Analysis
• Market Understanding
• Analytical Skills
• Problem-Solving
• Strategic Thinking

• Communication Skills
• Proactive Attitude
• Team Collaboration
• Emotional Intelligence
• Solution Orientation