Sales Support RA

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate.

We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future.

We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide.

We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

The Sales Support manages the day-to-day administrative activities of the sales team so that the organization's sales force is effectively supported and all sales transactions are processed efficiently, accurately and economically. Supports Regional Account Managers required depending on business needs, further, the incumbent is responsible to address customer needs and questions and work with Barry Callebaut resources to ensure timely follow-up.

• Support Regional Account Managers in day-to-day commercial activities.
• Prepare quotations and book customer contracts.
• Monitor and maintain contract records and documentation.
• Handle customer inquiries and commercial requests, ensuring timely follow-up.
• Coordinate NPI requests and sales opportunities.
• Maintain accurate customer and opportunity data in Salesforce.
• Create and manage new customer accounts.
• Coordinate sample requests, catalogues, and other commercial materials.
• Support commercial negotiations and customer relationship management.
• Act as the main contact for agents and proactively address customer needs.
• Prepare sales reports and presentations for the commercial team.
• Organize meetings, webinars, and support marketing and communication activities.

• Diploma or Bachelor's Degree in Business, Commerce, Technical Studies, or a related field.
• Previous experience in a sales support, customer service, or commercial environment.
• Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• SAP knowledge is considered an asset.
• Strong numerical and analytical skills.
• Excellent organizational, communication, and interpersonal skills.
• Fluent Spanish and English (written and spoken).

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong.#oneBC - Diverse People, Sustainable Growth.