Sales Chat Advisor

Sales Chat Advisor (English - speaking) – On-site – High Tech Industry - HE03

ESP Barcelona - C/ de la Selva de Mar, 129

Full time

We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Sales Chat Advisor in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech.

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

• Engage with B2B customers via live chat, email, and messaging platforms to understand their needs and recommend suitable HP products.
• Demonstrate HP products and features via video call.
• Convert inbound/outbound chat conversations into qualified leads and sales, helping to increase sales and market share.
• Identify upselling and cross-selling opportunities based on customer profiles.
• Deliver excellent customer service by answering queries efficiently and confidently.
• Maintain expert knowledge of HP’s offerings, market trends, and competitors.
• Manage CRM records accurately, logging all interactions and pipeline stages.
• Support marketing campaigns, scriptwriting, translations, and training material development.
• Assist with inventory reporting, merchandising, and occasional filming support, including possible after-hours tasks.
• Handle multiple conversations professionally in a fast-paced environment.

We embrace game-changers from diverse backgrounds who are curious, adaptable, and committed to delivering WOW customer experiences.

• Are proficient or bilingual in English
• Have 1–3 years of customer service, inside sales, or chat support experience (especially in tech or electronics).
• Have a passion for or experience with technology and HP products.
• Communicate with clarity and empathy—written and spoken.
• Are confident working on camera and presenting products.
• Are skilled with CRM tools (Microsoft Dynamics preferred) and digital sales platforms.
• Are friendly, self-driven, positive, and comfortable working toward sales targets.
• Are a team player who thrives in dynamic environments.

• Are proficient or bilingual in English
• Have 1–3 years of customer service, inside sales, or chat support experience (especially in tech or electronics).
• Have a passion for or experience with technology and HP products.
• Communicate with clarity and empathy—written and spoken.
• Are confident working on camera and presenting products.
• Are skilled with CRM tools (Microsoft Dynamics preferred) and digital sales platforms.
• Are friendly, self-driven, positive, and comfortable working toward sales targets.
• Are a team player who thrives in dynamic environments.

Don’t meet every requirement? No worries. We welcome candidates from all backgrounds and encourage you to apply. We’ll do our best to match you to the right opportunity.

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

• Full-time 39 hours/week permanent contract:
  Monday to Friday 11:00 to 20:00
• Salary 19.623,94 euros…