Account Based Representative, BeNeLux

Puesto: Account Based Renewals Representative, BeNeLux
Job ID26WD
101219

Job ID26WD
101219

Job

Requisition  Overview The Renewal Representative, Account Based is a skilled level contributor who independently manages high volume renewal cycles across assigned accounts. The role focuses on executing advanced communication and negotiation activities, optimizing renewal workflows, and supporting customer retention with minimal guidance. The Renewal Representative proactively addresses customer needs, identifies churn risks and renewal blockers, and ensures strong customer satisfaction outcomes.

They leverage CRM systems, data analysis, and workflow automation to drive efficiency and predictable renewal execution.

Key Responsibilities Execute End to End Renewal Motions Independently own and execute full renewal workflows across assigned Regional Accounts Close Renewals Defend the existing customer base by driving timely, accurate renewal execution with minimal guidance

Drive and Close Seat Expansions Identify and close seat expansion opportunities (additional users across buyers, business units, divisions, or personas) at time of renewal using standard playbooks and creative approaches

Monitor Auto Renewal Status Monitor account auto renewal settings and intervene when auto renewals are disabled to prevent churn, applying data analysis and judgment

Customer Procurement Interaction Work directly with customer procurement teams to ensure renewal execution and accuracy

Provide mentorship to less experienced colleagues as appropriate

Skills & Competencies Organizational & Time Management:
Optimizes workflows to manage high volume renewals efficiently with minimal oversight

Customer First Mindset:
Proactively identifies customer needs and drives retention outcomes

Advanced Communication:
Applies creative communication techniques to influence renewal decisions

Advanced Negotiation:
Uses creative and structured approaches to secure renewalsCRM & Data Proficiency:
Optimizes CRM usage, analyzes renewal data, and automates workflows to improve efficiencyATU (Account Team Unit) Collaboration Expansion

Qualification:

Engage Account Executives (AEs) on larger cross sell or expansion opportunities using creative approaches

Customer Success Alignment:
Support collaboration with Customer Success Managers (CSMs) to identify retention and adoption strategies

Partner Engagement:
Provide light touch support to partners for partner owned accounts

Insights Sharing:
Share churn risks, renewal blockers, and missed upsell signals across teams and regions

Feedback Loop:
Provide structured feedback on product experience and packaging based on customer interactions

Required Qualifications 4–6 years of experience in renewals, inside sales, account management, or customer success, preferably in a software or SaaS environment

Fluency in English + Dutch Demonstrated ability to independently manage high volume renewal cycles

Strong communication and negotiation skills with the ability to influence customer outcomes

Experience using CRM systems to manage pipelines, forecasts, and renewal workflows

Strong organizational skills and ability to prioritize across multiple renewal motions

Experience engaging customer procurement or commercial teams

Preferred Qualifications Experience working in subscription or recurring revenue business models

Proven experience identifying churn risks and upsell signals using data or customer insights

Familiarity with partner assisted or partner led renewal motions

Experience mentoring or supporting more junior sales or renewal representatives

Experience providing product or packaging feedback to internal stakeholders

Comfort working across cross regional or matrixed sales organizations#LI-EL1

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