Account Manager, French speaking

As a global leader in cybersecurity, Crowd Strike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily.

Our customers span all industries, and they count on Crowd Strike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. Crowd Strikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation.

We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented Crowd Strikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters?

The future of cybersecurity starts with you.

About the Role:

We are seeking an experienced Account Manager. In this role, you will manage a portfolio of existing customers and drive expansion, upsell, and retention. As a strategic Account Manager, you will serve as a trusted advisor to your customers, conducting regular business reviews, identifying whitespace opportunities, and ensuring customers maximise value from the Crowd Strike Falcon platform.

• Manage portfolio of existing customers
• Achieve annual expansion ARR target
• Drive Net Revenue Retention (NRR)

• Develop and execute comprehensive account plans for each customer
• Conduct quarterly business reviews (QBRs) with 100% of accounts
• Map stakeholder relationships and identify expansion opportunities
• Build multi-year growth strategies aligned to customer objectives

• Identify whitespace and cross-sell/upsell opportunities across Crowd Strike's product portfolio
• Articulate business value and ROI of expanded deployments
• Navigate complex buying processes for expansion deals
• Partner with Customer Success to ensure customer health and satisfaction

• Serve as voice of customer internally
• Proactively address risks and prevent churn 90%

• Partner with Sales Engineers, Customer Success Managers, and Support
• Coordinate with hunters on land-and-expand strategies
• Engage executive sponsors for strategic accounts

• 4-6+ years of account management or customer success experience
• Proven track record of driving 120%+ NRR
• Experience managing 30-50 enterprise accounts simultaneously
• Strong relationship-building skills at C-level (CISOs, CIOs)
• Strategic account planning and whitespace analysis expertise
• Excellent presentation and Q  facilitation skills
• Salesforce CRM proficiency
• Fluency in English and French
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

• Cybersecurity, cloud, or enterprise SaaS account management experience
• Experience with complex, multi-stakeholder expansion sales
• Track record of customer advocacy and reference generation
• MEDDPICC or similar methodology knowledge

• Patient, relationship-focused approach
• Long-term thinking and account development
• Customer-first mindset

• Ability to identify and articulate business value
• Consultative approach to problem-solving
• Proactive opportunity…