Head of Ambassador Operations

Location: Cancún

Ambassadors Team:

We’re looking for a  hands-on operations leader  to own and run our  national on-field Ambassador operation .

This is about  execution, discipline, and performance at scale .

Challenges that await you:

Own the end-to-end execution of the Ambassador operation nationwide

Ensure compliance with KPIs: deliveries, punctuality, cancellations, field quality, and operational pilots

Ensure high-quality, compliant execution in the field, as Ambassadors are the face of the company

Lead Regional Heads and drive strong execution discipline across all regions

Execute new operational models defined by Product (e.g. new flows, KYC steps, cross-sell initiatives) and ensure real adoption in the field

Detect and act on bad practices, fraud risks, and operational deviations, with full ownership of prevention and resolution

Identify performance gaps by city, region, or team and implement immediate corrective actions

Ensure consistency in execution, regardless of geography or scale

Build and reinforce clear operational standards, communications, and accountability mechanisms

Work closely with Product and Analytics to close the gap between design and real-world execution

Scale the operation while maintaining control, quality, and performance

What makes you a great fit:

3+ years leading  field operations or distributed workforce models

You have led  field operations at scale  (not just logistics or support teams)

You are  execution-driven  and comfortable being close to the day-to-day operation

You are  metrics-driven  and know how to translate numbers into action

You have experience leading  leaders (Regional Heads, Supervisors)  and holding them accountable

You can operate in a  fast-changing environment  where processes evolve constantly

You lead through  discipline, ownership, and follow-through

Experience managing  large frontline teams across multiple cities or regions

Proven track record of owning and improving  operational KPIs  (e.g. completion, productivity, quality, adherence)

Experience scaling operations from early-stage to structured environments

Experience managing  customer-facing teams in the field

Experience identifying and controlling  bad practices, fraud, or process deviations

Experience executing  product-driven operational changes

Our ways of working:

Innovative Spirit : A commitment to creativity and groundbreaking solutions.

Honest Feedback : valuing open, transparent communication.

Supportive Team : a strong, collaborative community.

Celebrating Achievements : recognizing our wins together.

High-Tech Environment:  a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances.