Patient Care Coordinator

Now Hiring:
Patient Care Coordinator (English Required)

Schedule:

Monday–Friday |  ⏰ 8:00 AM–5:00 PM PST  | Lunch 12–1 PM

Location:

(Add remote/on‑site/hybrid)
About the Role
We are looking for a compassionate, organized, and proactive  Bilingual (English/Spanish) Patient Care Coordinator  to support patient communication, care coordination, and daily administrative workflows. Your work will directly impact patient experience and help ensure smooth clinic operations.

Key Responsibilities
Patient Communication & Coordination
Manage incoming communication from patients, case managers, and referral sources
Coordinate with internal teams to ensure continuity of care
Outreach to patients regarding appointments, procedures, and follow-up care
Send reminders, updates, and appointment details
Support clear communication with Spanish‑speaking patients
️ Administrative & Documentation Support
Organize and process incoming messages, escalating or routing as needed
Maintain accurate documentation within the EHR (Epic experience a plus)
Assist with medical records and billing requests
Keep detailed records of communication and patient status updates
Support workflow tracking and documentation
Follow‑Up & Workflow Management
Conduct outreach to unresponsive or pending‑scheduling patients
Document attempts, responses, and next steps clearly
Monitor and complete assigned tasks in a timely manner
Coordinate follow-up appointments and procedures
Team & Operational Support
Collaborate with Patient Coordination, Clinical, and Administrative teams
Adapt to changing priorities and clinic workflow needs
Provide general administrative support
Assist with special projects as needed
Additional Expectations
Maintain professionalism, accuracy, and patient confidentiality
Follow HIPAA, compliance, and clinic policy standards
Demonstrate strong organizational skills, reliability, and follow‑through
Responsibilities may evolve with business needs
What We’re Looking For
✔  Bilingual (English/Spanish) — Required
✔ Strong written & verbal communication skills
✔ Excellent organizational and multitasking abilities
✔ Comfortable working in a fast‑paced clinical environment

✔ Experience with EHR systems ( Epic preferred, not required )
✔ Healthcare, administrative, or call‑center experience preferred

✔ Experience with personal injury or case‑based patients is a plus
Ready to Join Us?
Apply today and help support patients through every step of their care journey.