Manager, Collections & Disputes

Puesto: Manager, Collections & Disputes!
Ready to shape the future of work?

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If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation ,  our teams implement   data, technology, and AI to create tomorrow, today. Get to know us at  and on Linked In, X, You Tube, and Facebook.

Inviting applications for the role of Manager, Collections & Disputes!
In this role we are looking for Accounts Receivable Manager whose objective is the maintenance of the Billing, Collections and Cash Application operations, focus on high-risk complaints impacting the business, one on one´s with DR, ongoing review of team productivity, resolving staff issues, auditing and controlling different activities of the team, as well as running reports, maintaining files and leading continuous improvement initiatives.

Responsibilities

• The Order to Cash manager will manage the whole collection and disputes process performed by the team.

• Develop and maintain effective relationship with client stakeholders - providing performance updates, process improvements, responding to client request, etc.

• Creates new strategies to improve the collection process

• Coordinates meetings with other teams within the Accounts Receivables department, such as credit and cash application staff to improve the collection process.

• Ensures the staff is meeting production goals, complying with company standards and perform the essential functions of their position as collectors daily.

• Creates reports showing the progress of the team’s efforts to collect debts and present them to internal customer during weekly meetings.

• Supervises and coordinates activities of collectors that involve account changes and payment plans to guarantee the payment of past-due balances from customers.

• Organize collection workload according to each collector´s experience, as part of the collection strategy.

• DSO improvement and management of monthly A/R by Client

• Aging analysis and bucket reduction (30+, 60+ and 90+)

• Meet Monthly cash targets.

• Check duty posts regularly to ensure that cashiers are present and doing their work to facilitate free flow of payment activities by customers.

• Cross check account balance and records at the end of daily operations to ensure that items bought are in line with amounts recorded.

• Assist subordinates with collection activities in difficult cases.

• Identify process improvement opportunities and drive implementation across OTC (Lean and Six Sigma projects)

• Support Senior Leadership with day to day activities
People Manager, work close to teams and assure quality performance

• Ensure to meet Service Levels Agreement results (daily/weekly/monthly)

• Ensure process controls are appropriately established, communicated to employees and timely audited.

• Lead monthly process dashboard calls or weekly/fortnightly process related calls with client

• Plan & execute people movement during high volume or attrition

• Ensure knowledge retention and improvement in the team.

• Establish & Handle client relationship through regular engagement with the client

• Pro-actively identify the issues or client needs and take action

• High customer service oriented

Qualifications we seek in you!

Minimum Qualifications

• Degree / College diploma in Business Administration, Finance, Accounting, or related fields/disciplines.

• Experience in collections…