Customer service and legal Agent

Position:
Intake Specialist

Location:

Chihuahua, México

Work Modality:
On-site

Schedule:

- Availability from Monday to Sunday
- Two continuous days off selected by operations (e.g., Fri–Sat, Sat–Sun, Sun–Mon)
- Fixed schedule (no rotation)
- Working hours assigned within the range of 6:00 a.m. to 10:00 p.m. (Mexico time)

Job Description

We are looking for a bilingual Intake Specialist with strong customer service skills to join a dynamic legal team. This role involves handling client inquiries, documenting case information, and supporting legal processes with empathy and professionalism.

Key Responsibilities

- Answer calls with professionalism and empathy
- Document and resolve inquiries accurately
- Provide excellent client service
- Retain and manage client/provider information
- Conduct consultations for potential cases
- Sign up new clients electronically
- Schedule initial clinic appointments
- Review inquiry calls and emails
- Process and file legal documents
- Meet walk-in clients and coordinate with partner firms
- Perform data entry and maintain case documentation

Skills & Qualifications

- Minimum 1 year of experience in customer service or BPO call centers
- Bilingual:
English & Spanish (B2+)
- Legal studies or experience preferred.
- Ability to multitask in fast-paced environments
- Strong organizational and technical skills
- Proficiency in Microsoft Word, Outlook, Docu Sign