Client Services Specialist; House Cleaning Services

Puesto: Client Services Specialist (House Cleaning Services)
We're Hiring:
Client Services Specialist (House Cleaning Services)  Location
Remote – Mexico
Schedule
Monday to Friday
9:00 am – 6:00 pm MST / 10:00 am – 7:00 pm CDMX
Salary & Benefits
Direct/Contractor (MXN): $20,000 - $22,000 monthly + Benefits

About the Role:

This is a customer service–focused position with administrative duties. You will be the main point of contact for clients, guiding them through services, answering questions, and ensuring a seamless experience.
Core Responsibilities
Client Interaction
Handle all inbound calls from current and prospective clients.
Perform scheduled and unscheduled "discovery calls" (20–30 min each) using an established script and questionnaire.
Provide service quotes verbally and via email using internal software.
Manage a leads spreadsheet to ensure timely follow-up.
Conduct follow-up calls after first-time services to confirm satisfaction and offer ongoing service options.
Administrative Support
Text updates and transfer cases outside admin scope (HR, billing, escalations, etc.).
Daily timesheet confirmation.
Conduct screening calls for new candidates.
Reply to Google reviews.
General communication with clients and cleaning crew as needed.
Requirements
2–4 years in customer service (direct client interaction).
Experience explaining services
Administrative experience: scheduling, spreadsheets, tracking communication.
Proficiency in Microsoft Office (especially Excel).
Ability to navigate basic software / CRM tools.
Advanced English
Ability to multitask & prioritize
Join Us
If you're looking for a role where your voice matters, where you're trusted to own your work, and where every day brings new challenges (and real impact) — this is the place. We're not just hiring talent, we're building a team that cares, grows, and makes customers feel valued. Ready to be part of something meaningful?