Operations Coordinator

About the Role   We are looking for a highly organized and detail-oriented   Program Coordinator   to join our team. This role is key to ensuring the smooth operation of staffing programs by providing administrative support, managing consultant assignments, and ensuring accuracy in billing and timekeeping processes.
The ideal candidate will have excellent communication skills, the ability to manage multiple tasks in a fast-paced environment, and a strong customer service mindset.

Key Responsibilities
Provide administrative support to the program team, ensuring compliance with SLAs, internal policies, and procedures.
Manage and distribute client orders using management tools (VMS, Custom Match, CORE, Smart Search, or similar).
Track the creation, distribution, monitoring, and reconciliation of orders across different systems.
Support candidate management and review resumes according to client requirements.
Monitor billing reports and identify discrepancies in pay and bill rates.
Maintain weekly reports for assigned accounts.
Track assignment end dates, contract renewals, and rate adjustments.
Support consultants with accurate and timely submission of timesheets (billable hours, PTO, holidays).
Coordinate with the Back Office to resolve billing, timesheet, and invoicing issues.
Ensure timely communication with clients and consultants (responses within 24 hours).
Participate in special projects as required.
Requirements
Bachelor’s degree in Business Administration, Human Resources, or a related field (or equivalent experience).
Minimum of 1 year of experience in administrative roles, program coordination, or staffing.
Previous experience in recruitment, outsourcing, or HR solutions companies (preferred).
Advanced English level (mandatory). The role requires daily communication with international stakeholders.
Intermediate to advanced proficiency in Microsoft Office (Excel is essential).

Experience with VMS or order management systems (preferred).
Key Skills
Excellent verbal and written communication skills in English.
Strong organizational and prioritization abilities.
Customer-oriented with a strong focus on service quality.
High attention to detail and data accuracy.
Ability to work with multiple stakeholders.
Proactive and problem-solving mindset.
We Offer
Growth opportunities within a leading company in the industry.
Collaborative and dynamic work environment.
Continuous training and professional development.
Competitive salary.
Superior benefits package