Medical Records Specialist HILNIC

Puesto: Medical Records Specialist (Job ID: HILNIC1)
Important   ✨ ️   watch this quick loom video on how to get hired:
c1 english level is required. The selected candidate will be speaking strictly in english during their entire shift.
Please submit your resume and audio recording in english.

Industry:
legal services / medical record retrieval

Location:

latam preferred (cultural fit with team)
Job status:
full time

Work schedule:

8:00am to 5:00pm mst
Salary:
$1,000 – $1,450 / month
Target start date:
asap

Role overview
About the client:
the client is a premier, attorney-founded record retrieval firm dedicated to solving the transparency and efficiency issues common in the legal and medical document industries. Built on the principles of fair pricing, exceptional communication, and rapid turnaround times, the company prides itself on getting requests out the door within two business days. By integrating advanced technology with hands-on customer support, they ensure that legal professionals have the critical data they need to build their cases without the typical delays and hidden fees of traditional retrieval services.

About the role:

as a medical records specialist, you are the engine of the data acquisition process. This role is designed for a focused, high-output professional who thrives in a structured environment where speed and precision are equally valued. You will act as the primary bridge between the organization and medical providers, ensuring that patient data is requested, tracked, and secured with total accuracy.
This isn’t just about data entry; it’s about problem-solving and momentum. You will manage a dynamic workflow—clearing "kickbacks" (rejected or stalled requests), troubleshooting administrative hurdles, and maintaining a high-volume daily output. Because you will handle sensitive personal health information (phi), you are expected to maintain the highest level of integrity and professional conduct.

Key responsibilities
Request management
Process and send initial medical record requests through the designated queue.
Ensure medical providers have exactly what they need to release records efficiently.
Manage the daily influx of new files and requests.

Issue resolution & workflow
Review and resolve "kickbacks" or obstacles related to previously submitted requests.
Troubleshoot administrative hurdles to ensure timely fulfillment.
Complete open or pending requests to maintain workflow momentum.

Compliance & documentation
Maintain precise documentation for every interaction.
Ensure 100% accuracy in data entry, as all tasks involve sensitive personal health information (phi).
Adhere strictly to data privacy standards and professional conduct.
Activity tracking
Utilize hubstaff daily to track work hours and productivity metrics accurately.
Maintain transparency in work output and attendance.

Qualifications & skills
Technical reliability:
a stable, high-speed internet connection and a quiet, professional workspace are mandatory.
Communication:
clear professional english communication skills (written and verbal) are required to coordinate with medical providers.
Attention to detail:
ability to handle complex medical documentation without errors.
Professionalism:
consistent attendance, self-motivation, and a strong work ethic are non-negotiable.
Data privacy:
experience or high comfort level handling phi and following hipaa-style confidentiality protocols.

Required tools and knowledge
Hubstaff (for time and activity tracking)
Reliable computer and headset setup
Proficiency with web-based portals and data entry systems
Microsoft office suite or google workspace

Nice to have
Previous experience in medical record retrieval or legal administrative support.
Familiarity with hipaa regulations.
Experience working in a high-volume, metric-driven environment.

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