Coordinating Doctor​/Response Center

Puesto: Coordinating Doctor / Response Center
Position   :
Coordinating Doctor    Location   :
Mexico City, Mexico – International SOS

General Objective of the Position:
Responsible for providing professional and effective assistance services to International SOS clients who contact the Response Center, adhering to the highest standards of excellence.
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Looking for Doctors w/ Emergency care experience to join International SOS in March 2026 Full-Time at our Mexico City, Mexico (Polanco area) office!

Responsibilities:
Operations
Provide empathetic and high-quality service to company clients
Receive and assess relevant medical calls from clients
Gather logistical, medical, and collateral histories related to the medical event/incident
Offer   telephone medical evaluation and consultation   to designated patients worldwide, assessing and monitoring treatment suitability at their location
Advise callers, family members, employers, employees, insurance companies, and other clients
Prepare medical reports, arrange referrals, monitor patient conditions,   recommend appropriate medical transport methods, and track their progress

Required Skills and Knowledge
Customer focus
Telephone etiquette
Strong verbal and written communication skills
Strong organizational skills and ability to manage own schedule and time to meet objectives
Ability to handle multiple tasks simultaneously in a dynamic environment
Advanced computer skills in Microsoft Office

Required Work Experience
Minimum 3 years of clinical medical experience
Preferred experience in internal medicine, family medicine, emergency medicine
Remote medical practice preferred
Telemedicine practice

Required Certifications
Licensed Medical Doctor
Valid ACLS and BLS certifications

Required Languages
Native Spanish
Advanced English