Service Support Representative

JoVE is the world-leading producer and provider of science video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students worldwide use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including leaders such as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.
As a Customer Success Specialist, you will play a key role in advancing STEM education by supporting Professors deliver impactful student learning experience. Conduct proactive outreach to Professors at subscribing universities, demonstrating JoVE's impact on teaching and student learning outcomes.
Build and maintain relationships with key decision-makers, including Department Heads, Professors, PIs and Librarians, through daily outreach via phone calls, emails, 1:1 meetings, and tailored institutional projects.
Deliver impactful product presentations and webinars at conferences, university/research center seminars, and workshops to increase usage of JoVE.
Provide ongoing support and guidance to Professors to maximize the usage of JoVE in their teaching activities.

Please share your resume in English

A Masters or PhD Degree in STEM discipline.
Strong English communication and presentation skills, with ability to influence and inspire.
Analytical mindset and comfort working with adoption metrics and usage data.
Proven ability to manage multiple projects and stakeholders simultaneously.
You can expect compensation package competitively placed within the local market.
Opportunity to work with global teams and in an environment that promotes innovation and collaboration.