Regional Aftersales Manager

Regional Aftersales Manager   We're hiring a Regional Aftersales Manager to elevate our customer experience and strengthen our dealer network performance across the region.
In this role, you will act as the key connection between our corporate Aftersales leadership and the day‐to‐day operations of our dealerships. Your mission is to ensure that every customer receives a consistent, high‐quality service experience and that our aftersales operations continue to grow in efficiency, excellence, and profitability.
What You Will Be Responsible For
As a Regional Aftersales Manager, you will:
Implement standardized service processes across all regional dealerships to ensure alignment with global and OEM guidelines.
Monitor, analyze, and improve aftersales KPIs, including CSAT/NPS, Fixed First Visit rates, Service Retention, Workshop Absorption, and technical case performance.
Lead the resolution of high‐impact customer concerns and complex technical escalations, working closely with technical support teams and dealer principals.
Conduct regular dealer visits, field audits, and coaching sessions to strengthen service operations, improve workshop productivity, and elevate customer-handling standards.
Collaborate with the Aftersales Director to translate regional insights into strategic actions that support business growth, service marketing, parts performance, and customer retention initiatives.
Drive operational excellence by identifying performance gaps, proposing corrective action plans, and ensuring adherence to corporate processes and aftersales policies.
What You Bring
Strong understanding of dealer operations, workshop management, parts processes, warranty, quality, and customer complaint resolution.
5–8 years of experience in automotive aftersales, field operations, or service engineering (OEM experience strongly preferred).
Proven results improving CSAT/NPS, FFV, retention, or dealer performance metrics.
Experience working with CRM systems, DMS platforms, dashboards, and reporting tools.
Advanced English communication skills and a customer‐centric mindset.
Exceptional analytical ability, organizational skills, and leadership presence when working with cross‐functional teams or dealer stakeholders.
A proactive, solutions‐oriented attitude, especially when managing escalations under time pressure.
Who Will Succeed in This Role
This position is ideal for someone who:
Is passionate about improving customer experience.
Enjoys solving complex problems with a strategic and data‐driven approach.
Can influence and guide dealer teams without direct authority.
Thrives in a dynamic, fast‐paced environment.
Understands that aftersales is not just a department — it's a key driver of brand reputation and long‐term loyalty.
If you're committed to driving service excellence and want to play a strategic role in shaping our customers' ownership journey, we invite you to apply and be part of our growth story.