Aftersales Service Engineer

CATL invites you to continue our legend of green energy.  CATL is a World Fortune 500 Company, a global leader who provides premier EV battery and energy storage battery for the world. CATL’s EV battery consumption volume has ranked No.1 in the world for six consecutive years and global energy storage battery shipment has also ranked No.1 for two consecutive years.

Responsibilities：
1. According to the business needs of the project, assign system tasks to overseas service stations, monitor and manage the service stations to complete after-sales product debugging, maintenance, and other tasks according to the process;
2. Through mastering product theory and practical skills, provide technical guidance to service stations to improve their technical capabilities;
3.Responsible for coordinating human, technical, and other resources to implement the batch rectification tasks issued by the company;
4.Responsible for supervising and guiding the service station's reporting work to ensure the timeliness and accuracy of its reporting;
5.Responsible for the collection and arrangement of customer files on the product market side;
6.Responsible for handling emergency events on the product market side and collecting competitive product information

Requirements：
1. Full-time undergraduate degree or above/chemical/environmental/energy-related engineering majors.;
2. Familiar with North American new energy vehicle industry after-sales service standards/North American energy storage industry safety operation specifications/North American energy storage industry recycling-related standards and regulations;
3.Fluent English communication ability/customer business negotiation ability/contract writing ability/market research ability;
4. Worked in a company related to the energy or automotive industry, with experience in customer service;
5.English is a must, Chinese Language a bonus;