Field Services Engineer

Company Description
Shenzhen Linquan Technology Co., LTD (Lin Quan) is a leading engineering company specializing in providing industrial automation solutions and Intelligent Manufacturing 4.0 services. The company focuses on industries such as automotive wire harnesses, electric and hybrid vehicles, and high-voltage cables. Headquartered in Shenzhen, Guangdong, China, Lin Quan offers cutting-edge technologies tailored to meet the unique needs of modern manufacturing. The company is committed to delivering innovative and efficient solutions for its clients worldwide.

Role Description
Field Service Engineer is responsible for responding to customer calls and completing technical service tasks such as equipment installation, debugging, programming and commissioning, calibration tasks, corrective maintenance, and other duties as assigned. Instruct customers on how to operate equipment and perform operator-level troubleshooting, all related to wire harness automation equipment.

Functions
Operate, install, calibrate, and maintain fully automatic machines used for cable processing operations such as stripping, crimping, housing insertion, and sealing.
Provide preventive and corrective maintenance services to customers to ensure high machine reliability and uptime.
Perform Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT) at customer facilities.
Diagnose and troubleshoot machine issues, perform necessary adjustments, and implement continuous improvement actions.
Collaborate closely with production, quality, and engineering teams to achieve optimal machine performance and process stability.
Communicate effectively with international colleagues and clients in English to ensure smooth project execution.
Be available for 24/7 on-call technical support according to customer service schedules.
Deliver hands-on technical training to customers, including both operators and engineering teams, to improve their equipment proficiency.
Perform additional service and technical tasks as assigned by the Service Supervisor or Engineering Manager.

General Requirements
US visa required
Proficient in English and Mexican Spanish; proficiency in Mandarin Chinese is an advantage
Ability to communicate clearly with team members and clients
Driver’s license
Good working knowledge of computer software and hardware (PLCs, drivers, HMI)
Task management and organizational capabilities
Availability to travel within Mexico and around the world (NA, LATAM, ASIA, Europe)
Mechanical and electronic abilities
Experience in machinery mechanical assembly

Education & Experience Requirements
Electromechanical Engineer, Mechatronics Engineer, or related field
2 years of experience (or more) in mechanical debugging or maintenance of customized automation equipment