Research Specialist

What's in it for you  
· Exposure to global-scale research initiatives across multiple markets.

· Hands-on experience conducting user research, usability evaluation, and market studies.

· Opportunities to collaborate with international teams and influence product decisions through research evidence.

· Strengthening of research methodology, user operations, and research project management skills.

Key Responsibilities:

1. Research Execution

· Conduct qualitative and quantitative research (e.g., surveys, interviews, heuristic evaluation, usability testing).

· Analyse user behaviour, identify key problems, and synthesise insights into clear research findings.

· Prepare structured research reports and deliverables for stakeholders.
2. Research Operations

· Recruit, screen, and manage research participants across local markets.

· Schedule interviews, coordinate logistics, and manage user incentives.

· Maintain research documentation, user databases, and study records.

· Ensure all sensitive user information is censored and handled according to internal guidelines.
3. Cross-functional Collaboration

· Work with global and regional teams to align research objectives and timelines.

· Present research findings to product, design, and business stakeholders.

· Translate research insights into actionable recommendations for product teams.

Qualifications:

· Bachelor's Degree in Human-Computer Interaction (HCI), Psychology, Marketing, Social Sciences, Design, Communications, Computer Science, or related fields with exposure to research methods.

· Minimum 1 year of experience in user research, market research, research operations, or related domains.

· Strong understanding of research methodologies (usability testing, heuristic evaluation, surveys, interviews).

· Able to synthesize insights, identify problems, and communicate findings clearly.

· Organized, adaptable, and comfortable managing multiple tasks in a fast-paced environment.

· Native proficiency in the local language and good English (B2+), with the ability to handle sensitive information responsibly.