Junior Ecommerce Brand Manager; TikTok

Puesto: Junior Ecommerce Brand Manager (TikTok)
Job Summary:

We are seeking a versatile Junior Ecommerce Brand Manager (Tik Tok) who will serve as both a strategic account partner and operational expert for our Tik Tok e-commerce initiatives. This dual-role position combines hands-on shop management with client relationship management, requiring strong analytical skills, exceptional communication abilities, and deep understanding of social commerce dynamics.

Key Responsibilities
Tik Tok Shop Operations
Create and manage promotional campaigns, including discounts, flash sales, and participation in monthly Tik Tok seller programs
Process refund and return requests while maintaining high customer satisfaction standards
Provide responsive customer service across all touchpoints to ensure positive shopping experiences
Identify and capitalize on Tik Tok growth opportunities, including mission completion for ad credits and promotional coupons
Conduct competitive research and implement data-driven strategies to enhance shop performance
Manage customer review ecosystem, addressing negative feedback through professional engagement and resolution strategies
Oversee CRM system implementation to nurture existing customer relationships and drive repeat purchases
Monitor daily shop health metrics and Seller Performance Score (SPS) to ensure platform compliance and optimal performance
Account Management
Serve as primary point of contact and strategic advisor for assigned client portfolio
Maintain current knowledge of campaign activities across all departments to provide comprehensive client insights
Build and sustain strong client relationships through proactive communication, regular reporting, and strategic guidance
Lead client onboarding processes, including comprehensive needs assessments and customized strategy development
Create, analyze, and present detailed performance reports with actionable recommendations for growth
Troubleshoot client challenges efficiently and escalate complex issues to appropriate teams when necessary
Conduct regular check-in calls to ensure client satisfaction and identify expansion opportunities
Campaign Coordination & Strategy
Collaborate with media buying and creative teams to ensure alignment between shop operations and advertising campaigns
Develop comprehensive promotional calendars for Tik Tok Shop events, product launches, and seasonal initiatives
Ensure seamless integration between Tik Tok advertising efforts and shop functionality for optimal conversion performance
Track, analyze, and report on campaign performance metrics, focusing on shop conversion optimization
Generate detailed audit proposals and competitive analysis reports for prospective clients
Coordinate cross-functional initiatives to maximize campaign effectiveness and ROI

Required Qualifications
1+ years of combined experience in account management and Tik Tok Shop operations
Proven track record in client relationship management with demonstrated retention success
Strong analytical skills with experience in performance reporting and data interpretation
Excellent written and verbal communication skills with presentation experience

Experience with CRM systems and customer service platforms
Knowledge of Tik Tok platform, social commerce trends, and digital advertising ecosystems

Preferred Qualifications
Experience coordinating cross-functional teams and campaign initiatives
Familiarity with competitive analysis and market research methodologies
Understanding of e-commerce metrics, conversion optimization, and customer lifecycle management
Core Competencies
Client Partnership:
Ability to build trust and serve as strategic advisor to diverse client portfolio
Operational Excellence:
Strong attention to detail with capability to manage multiple operational workflows

Cross-functional Collaboration:

Experience working with creative, media, and technical teams
Problem-solving:
Quick identification and resolution of both client and operational challenges
Communication:
Clear, professional communication across all stakeholder levels
Key Performance Indicators
Client retention and satisfaction scores
Shop health metrics and SPS score maintenance
Campaign performance and conversion rates
Customer service response times and resolution rates
Revenue growth across managed accounts
Successful campaign coordination and execution rates
Work Environment
This role operates in a fast-paced, client-focused environment requiring daily platform monitoring, proactive client communication, and coordination across multiple internal teams. The position demands both strategic account management skills and hands-on operational execution across Tik Tok's evolving commerce ecosystem.