Banking call center agent

Job Title:

Banking call center agent

Skills:

Banking, financial, customer service, call center

Experience:

3 Years

Job Location:

Mexico City, Mexico
Onsite role and Full time

We at Coforge are hiring Banking call center agent with the following skillset:
Handle inbound voice calls with professionalism & empathy.
Support customers with Credit Cards (including lost/stolen reports, Checking & Savings Accounts, Debit Cards, Online & Mobile Banking, Bill Pay & Mobile Deposits, Loans & Mortgages & Other voice-related tasks as assigned.
Inform customers of account status and process maintenance requests (e.g., payments & balance transfers).
Assist with escalations and ensure timely resolution.
Accurately document all interactions in client systems.
Requirements:
6-9 months of call center experience.
Fluent in English (B2+ to C1 level).
Must reside within 1.5 hours of the site.
Comfortable with 10-hour shifts.
Strong customer service, communication, and problem-solving skills.
Ability to follow client systems, policies, and compliance standards.