Call Center Representative

Job Title:

Call Center Representative

Skills:

Call Center, customer service, Finance, BFSI

Experience:

1 Year

Job Location:

Avenida Paseo de la Reforma 342, Juárez, Cuauhtémoc, 06600 Ciudad de México, CDMX, MX
Onsite

We at Coforge are hiring Banking Call Center Representative with the following skillset:
Handle inbound voice calls with professionalism & empathy.
Support customers with, Credit Cards (including lost/stolen reports, Checking & Savings Accounts, Debit Cards, Online & Mobile Banking, Bill Pay & Mobile Deposits, Loans & Mortgages & Other voice-related tasks as assigned.
Inform customers of account status and process maintenance requests (e.g., payments & balance transfers).
Assist with escalations and ensure timely resolution.
Accurately document all interactions in client systems.

Requirements
6–9 months   of call center experience (BFSI experience preferred).
English proficiency:
B2+ to C1.
Must   live within 1.5 hours   of the site.
Ability to work a  10-hour shift   within hours of operation (6:00 AM – 4:00 PM).
Comfortable with schedule:
two 15-minute breaks   and   one 30-minute lunch   .
Strong customer service, problem-solving, and communication skills.
Ability to adapt to client systems, policies, and compliance requirements.

Location:

Mexico City (on-site)

Schedule:

10-hour shifts, Monday to Saturday (with one weekday off)
Hours of Operation:
6:00 AM – 4:00 PM
Experience

Required:

6–9 months in a call center environment
English Level:
B2+ to C1