Customer Support Manager

Are you passionate about customer service and love engaging with people on social media?
We're looking for an enthusiastic and experienced Customer Support Manager to join our small, remote team at Zero Waste Cartel!
This is a part-time remote role (15 hours/week) with the potential to grow into full-time.
You'll be the friendly voice behind our brand, ensuring our customers (and potential customers) receive quick, friendly, and helpful responses to their inquiries.
3 hours per day, 5 days a week
~ Weekend availability preferred (you can take 2 days off during the week to balance this)

This role is fully remote and designed to fit around real life.
Make sure our customers feel heard, supported, and valued.
You'll be the friendly voice behind our brand, helping customers via Email and Meta (Facebook & Instagram), ensuring no message goes unanswered.
Support customers:
Use Gorgias, Meta, Shopify, and Notion to answer inquiries, process order edits, provide tracking links, and create order replacements.
Keep internal reports and customer notes updated in Google Drive and Notion
3+ years of experience in eCommerce customer service
Familiarity with Shopify & Meta (Facebook & Instagram Business Suite). Fluent English & excellent written communication skills
Strong organizational & time-management skills
Fully remote role
Potential to go full-time! If you move to a full-time role, you'll receive:
~To apply, please email the following in ENGLISH to
A short video (1-minute max) – Tell us why you want the role and what you can bring to our team!