Customer Service Representative

Hello! We are a Virtual Assistant company, and we are looking for candidates with customer service experience to place with an Answering Service in the US. We currently have 10+ VAs working for them, so we know it's a very stable position.

Job Duties:

Answer incoming customer inquiries
Record customer information within our customer service database
Engage with clients in a friendly and professional manner while actively listening to their concerns
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Follow communication procedures, guidelines, and policies.

Qualifications:

Fluent in English and Spanish, both verbal and written.
1 or more years of BPO experience in a voice role
Strong phone contact handling skills and active listening
Ability to multi-task, prioritize, and manage time effectively
Requirements:
1. Complete office setup with a quiet workspace. Owns a laptop or PC with sufficient specs. (Windows only, Intel i5 minimum)
2. Available to work during US business hours, including holidays and weekends. Start time between 1-3pm EST to end time between 9-11pm EST.
We look forward to reviewing your application!
Job Type: Full-time
Competitive compensation + monthly bonuses.