Customer Account Services Representative

Join Epson’s Customer Account Service Team  —the central hub for supporting our customers and internal partners, ensuring smooth, accurate, and on-time order delivery from start to finish.
What You’ll Do
Manage customer orders in SAP from receipt to delivery.
Resolve order issues by working with credit, sales, and logistics teams.
Provide proactive updates to customers on order status, shipments, and returns.
Respond to inquiries via phone, email, or chat within set timelines.
Maintain accurate customer records and process credits, debits, and RMAs promptly.
Collaborate across departments to improve processes and customer satisfaction.

What We’re Looking For

Experience:

2+ years in customer order services with SAP (order fulfillment focus).

Skills:

Excellent communication, attention to detail, problem-solving, and multitasking.
Mindset:
Customer-focused, proactive, and adaptable.
Language:
Strong English and Spanish communication skills (written and spoken) to collaborate effectively with global teams and customers

Why Join Us?
Be part of a global brand known for quality and innovation.
Collaborate with international teams and customers.
Professional growth opportunities.

If you’re ready to deliver excellent service and make an impact in a global company,   apply now   and bring your skills to Epson!