Client Success Manager

Location:

Mexico City, Mexico    Compensation:
$2,500 USD/month
Type:
Full-time
Mandatory Requirement:
Native English fluency (written and verbal) - non-negotiable
About Us   We're a digital marketing agency helping businesses grow through performance-driven campaigns. We're looking for a Customer Success Manager based in Mexico City to own client relationships and ensure our customers achieve their marketing goals.

The Role   You'll be the primary point of contact for a portfolio of clients, responsible for onboarding, retention, and growth. You'll work closely with our delivery teams to ensure campaigns hit targets and clients stay happy.
What you'll do:
Own client relationships from onboarding through renewal
Run weekly/monthly client calls and QBRs
Monitor campaign performance and flag issues before clients do
Identify upsell and expansion opportunities
Coordinate with internal teams (paid media, SEO, creative) to resolve client requests
Track client health metrics and reduce churn
Requirements     Native English fluency  (written and verbal) - non-negotiable
2+ years in Customer Success, Account Management, or Client Services
Experience in digital marketing, advertising, or agency environment preferred
Strong communication skills - you can explain complex things simply
Comfortable with data - you can read dashboards and speak to performance metrics
Based in Mexico City with reliable internet and availability during US business hours (CST/EST overlap)
Nice to have:

Experience with Go High Level  or similar CRM
Familiarity with Meta Ads, Google Ads, or SEO reporting tools

What We Offer   $2,500 USD/month
Work with US clients on interesting brands
Growth path into Senior CSM or Account Director roles