B2B Customer Success Manager

About the Company:

All Funeral Services is a technology company transforming the funeral and memorial industry. Our B2B SaaS platform helps cemeteries digitize operations, manage plots and services, sell online, and connect with families through integrated tools. We are looking for a proactive and empathetic Account Manager to nurture and grow our portfolio of clients. Your focus will be on onboarding, ongoing support, and gathering valuable client feedback to drive our product and service evolution.

Prioritize customer success and satisfaction.
Onboarding & Support:
Translate this data into actionable insights and prioritized reports for the Sales and Product teams.

Collaboration:

Work closely with the Sales team by relaying critical feedback and ensuring a seamless customer journey from sale to advocacy.
Utilize CRM systems effectively and contribute to scaling and improving the account management function.

1+ years of experience in B2B SaaS account management or a similar customer-facing role.
~ Proficiency with CRM systems (e.g., Salesforce, Hub Spot).
~ Native or fluent English proficiency is required.

Fixed salary + performance-based bonus
The opportunity to directly influence customer success and product direction.
A collaborative environment with the potential to grow and help build the account management team.
If you are a proactive relationship-builder passionate about customer success in the B2B SaaS space, we would love to hear from you.