Customer Service Representative

Join Aspen Tech — Where People Power Innovation At Aspen Tech, our people are the heart of our success. We push boundaries, challenge the status quo, and continuously strive for better. You’ll experience this passion through career development programs, community initiatives, and global events that connect and inspire our teams.
What You’ll Do
As part of the Customer Care Team, you’ll provide proactive, high‑quality support for non‑technical customer requests.

You will:
Handle customer inquiries via phone, email, and web (orders, shipments, installations, licenses, invoices).
Review and create license keys, including emergency license requests.
Manage license mechanisms, versions, upgrade paths, and media access.
Support emergency/cybersecurity triage by gathering key details.
Review customer entitlements and agreements.
Coordinate credit‑related questions with Collections.
Validate academic eligibility for the University Program.
Work with Legal on contractual terms when needed.
Manage Salesforce opportunities and university renewals.
Review customer feedback and partner with teams to address it.
Maintain web support access and generate customer intelligence reports.

What You Bring
1–3 years of experience.
Ability to work on‑site four days per week.
Excellent communication and interpersonal skills in English and Spanish.
Strong organization and multitasking abilities.

Experience with Salesforce and MS Office (Word, Excel).

Benefits
Competitive base salary + a comprehensive benefits package, including:
Medical insurance
Savings fund
Food vouchers
Life insurance
Professional development programs
And more!